Cancellation Policy for Doctor's Appointments

At our healthcare facility, we understand that unforeseen circumstances can sometimes disrupt your plans, including the need to cancel a scheduled doctor's appointment. To accommodate our patient's needs and maintain a fair and transparent cancellation policy, we have established the following guidelines:

1. Cancellation Window: We allow patients to cancel their appointments between 20 minutes to 1 hour before the scheduled appointment time. This provides some flexibility to our patients who may find themselves unable to make it to their appointments due to unexpected situations.

2. Refund Process: In the event of a cancellation within the specified time frame, we refund the patient's original payment source. The refund process typically takes 5 to 7 working days to complete. This allows us to process your request efficiently and ensure you receive your refund in a reasonable timeframe.

3. Refund Amount: When a patient cancels an appointment within the specified cancellation window, we provide a refund amounting to 70% of the original consultation fee. We retain a portion of the fee to cover administrative and operational costs associated with the booking and cancellation process.

4. Cancellation Notifications: To initiate the cancellation and refund process, patients are required to contact our administrative staff as soon as they decide to cancel their appointment. This can be done via phone, email, or through our online appointment management system.

5. Exceptions: We understand that certain situations may arise that are beyond your control, such as medical emergencies or unavoidable circumstances. In such cases, we evaluate each situation individually and may consider exceptions to our standard cancellation policy to accommodate your specific needs.

6. Rebooking: If you find it necessary to cancel your appointment, we encourage you to reschedule at a more convenient time. Our staff will be happy to assist you in finding a new appointment slot that suits your schedule.

Our goal is to balance providing our patients with flexibility and ensuring the smooth operation of our healthcare facility. We appreciate your understanding and cooperation in adhering to our cancellation policy, which enables us to continue delivering high-quality medical care to all our patients.

Please feel free to contact our administrative team for any inquiries or assistance regarding appointment cancellations or rescheduling. We are here to support you in any way we can and provide the best healthcare experience possible.