Appointment Cancellation & Refund Policy

At Thrive Care Clinic, every appointment slot is exclusively reserved for the patient at the scheduled time. Once an appointment is booked, the clinic allocates dedicated time and resources to provide professional consultation and care.

No Refund Policy

All appointment booking fees, consultation fees, and advance payments made to Thrive Care Clinic are non-refundable under any circumstances, including but not limited to:

• Patient cancellation of the appointment.
• Failure to attend the appointment ("No-Show").
• Late arrival resulting in a missed consultation.
• Change of mind after booking.
• Inability of the patient to attend due to personal reasons.

Appointment Rescheduling

If a patient is unable to attend the scheduled appointment, they may request to reschedule their appointment subject to the following conditions:

• Rescheduling requests must be made at least 24 hours prior to the scheduled appointment time.
• The amount paid will be adjusted towards the rescheduled appointment.
• Rescheduling is subject to availability of appointment slots.
• The clinic reserves the right to limit the number of rescheduling requests.

Reason for Non-Refundability

When an appointment is booked, the selected time slot is reserved exclusively for the patient. As a result, other patients may be unable to book that time slot, and the doctor allocates professional time specifically for the scheduled consultation. Therefore, appointment fees are non-refundable.

Clinic's Right to Reschedule

In rare circumstances where the clinic or doctor is unable to provide the appointment due to unforeseen events, Thrive Care Clinic may offer:

• A rescheduled appointment, or
• A refund at the clinic's sole discretion.

Acceptance of Policy

By booking an appointment with Thrive Care Clinic, the patient acknowledges that they have read, understood, and agreed to this Appointment Cancellation & Refund Policy.

For any appointment-related assistance, please contact:

Thrive Care Clinic